Updated T&C’s

2020 has proved to be an unprecedented year within the Hospitality industry and we have continued to try and do our best to ensure our customers have been able to enjoy their holiday with us, or in the event of cancellations, lockdowns and restrictions tried to be as flexible as possible to protect you.

Back in June 2020 we were fortunate enough to join an insurance scheme which helped protect both us and our customers. Unfortunately due to the volatility in the UK this is no longer available to us. As such there has been a change in our Terms & Conditions which came in to force as of the 9th January 2021. Please see below the changes to help you plan ahead and protect yourselves should you decide to book a holiday with us.

CANCELLATION OR CHANGE OF BOOKING

Cancellation by you.

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on:

    1. the date the booking was made,
    2. when the cancellation is made,
    3. the reason for cancellation.

Cancellation Policy Including COVID-19 Policy – From 9th January 2021 Onwards.

We have implemented a Covid-19 Guarantee to help protect guests should you need to cancel for one of the following reasons, you will be eligible to a full refund, made payable within 10 working days from your notice to cancel.

  1. National Lockdown– In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.
  2. Regional/Local Lockdown– In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund.  Please note that this applies only to the address given on the booking by the lead booker and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.

Alternative Scenarios

Your inability (or the inability of any, some or all your intended occupants) or disinclination to travel to and stay at your hired Cottage for any reason. 

This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property. You are strongly recommended to take out UK travel insurance to cover these eventualities.

If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

Travel Insurance

It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.  We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com.  We are not selling, promoting, endorsing, or recommending any product, and do not benefit financially or have any formal relationship with any of these providers.

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

https://www.trailfinders.com/insurance#/step1

Bookings placed between 8th June 2020 – 8th January 2021 have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival. 

If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest within 10 working days of the notice to cancel. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday, you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).  

Cancellation with no Insurance

Should you choose to cancel your booking, we will endeavour to re-let the property for those dates.  If we can re-let your dates, we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a £50 administration fee for administration costs and card processing fees. You remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.